Here’s are the following step:
1️⃣ Do you have access to live video in Hik-Connect? If yes, it might be an issue with the NOVOSTABLE app. In this case, contact our support to resolve the situation.
2️⃣ If live video is not available in Hik-Connect: Check the connection of your camera (cables, Wi-Fi network, etc.). Ensure your camera is properly connected to your network.
3️⃣ If the issue persists: Contact our support for further assistance to resolve the problem quickly.
We are here to guide you at every step! 😊